Return Policy

Return & Refund Policy

At TopPetVibe, your satisfaction—and your pet’s happiness—is our priority. If you're not completely satisfied with your purchase, we’re here to help!

🔁 Returns

We accept returns within 14 days of delivery.
To be eligible, items must be:
- Unused and in original packaging
- Free from pet hair, damage, or signs of wear
- Accompanied by proof of purchase (order number or receipt)

Note: Sale items, personalized products, and perishable goods (like food or treats) are non-returnable.

💰 Refunds

Once we receive and inspect your return, we’ll notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error (e.g. wrong or damaged item).

📦 Return Shipping

Customers are responsible for return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items.

⚠️ Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at

petvibe2020@gmail.com

within 7 days of delivery. Include:

Your order number
A photo of the item
A brief description of the issue

We’ll send a replacement or issue a refund at no extra cost.

❓ Need Help?

If you have any questions or concerns about returns or refunds, we’re always happy to assist.
📧

petvibe2020@gmail.com