FAQs
Frequently Asked Questions (FAQs)
1. When will my order ship?
Orders are typically processed within 1–3 business days. You’ll receive a confirmation email with tracking info as soon as your order ships.
2. How long does delivery take?
Standard shipping takes 3–7 business days within the U.S. International orders may take 7–21 days, depending on your location.
3. Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times vary depending on your location and customs requirements.
4. What if I receive a damaged or wrong item?
Please email us at
petvibe2020@gmail.com
within 7 days of delivery. Include your order number and a photo of the item, and we’ll make it right ASAP.
5. Can I return an item?
Yes, we accept returns within 14 days of delivery on unused items in their original packaging. See our Return Policy for details.
6. What sizes should I buy for my pet?
Each product page includes a size guide to help you choose the best fit. If you’re unsure, feel free to message us for help before ordering!
7. Are your products safe for pets?
Absolutely. We only offer high-quality, vet-recommended products that are safe and comfortable for your pets.